Shipping Policy
Last updated: October 15, 2026
Summary
- Shipping destination: Australia
- Order cut-off time: 5:00 PM Sydney time (AET), Monday through Friday
- Processing time: 1–3 business days
- Transit time: 5–12 business days
- Total delivery time: 6–15 business days
- Shipping cost: Free Shipping ($0.00 AUD), no minimum order value
Where we ship
This shipping policy applies to orders delivered to addresses in Australia. Shipping to Australia is free, with no minimum order value. Your order is delivered to the shipping address you enter at checkout. We do not operate a physical store, so local pickup is not available.
| Country | Currency | Shipping cost | Order cut-off (Mon–Fri) | Processing | Transit | Total delivery time |
|---|---|---|---|---|---|---|
| Australia | AUD | Free Shipping ($0.00 AUD) | 5:00 PM Sydney time (AET) | 1–3 business days | 5–12 business days | 6–15 business days |
Order cut-off time
Our fulfillment team works Monday through Friday. The daily cut-off is 5:00 PM Sydney time (AET). Orders placed before 5:00 PM on a business day enter processing the same day. Orders placed after 5:00 PM, on weekends, or on public holidays enter processing on the next business day.
Processing time
Processing — reviewing, picking, packing and handing the parcel to the carrier — takes 1–3 business days. Business days are Monday through Friday; Saturdays, Sundays and public holidays in Australia do not count toward this timeframe.
Transit time
After dispatch, transit takes 5–12 business days. Parcels are handed to the carrier Monday through Friday. Transit times are estimates and may vary during peak periods, severe weather, or carrier disruptions.
Total delivery time
Processing and transit combined, expect 6–15 business days from the moment you place your order until your parcel arrives. This timeframe matches the one shown in our FAQ.
Shipping costs
Free Shipping applies to every order delivered to Australia, with no minimum order value. The shipping cost is $0.00 AUD. Prices on our website and at checkout are shown in Australian dollars (AUD). No additional charges appear at checkout.
Shipping origin
Our orders are shipped by our logistics partners. Depending on availability, a parcel may be dispatched from a warehouse located outside Australia.
Tracking your order
As soon as your order ships, we email you a tracking number together with a link to follow its journey. It can take 24 to 72 hours before the first tracking information appears, while the carrier registers the parcel. You can also track your order from our Track Your Order page. If the link does not work or tracking stops updating, email us and we will check it for you.
Delivery delays
If your parcel exceeds the maximum timeframe of 15 business days, contact us at support@everlyrose-asheville.com with your order number. We will open an inquiry with the carrier and keep you updated. If the parcel is ultimately declared lost, you receive either a replacement shipment or a full refund, at no cost to you.
Parcel marked as delivered but not received
Once the carrier confirms a parcel was delivered to the address provided at checkout, the order is considered fulfilled. If tracking shows the parcel as delivered but you have not received it, check the shipping address in your order confirmation, ask neighbors or your building manager whether the parcel was accepted on your behalf, check parcel lockers and pickup points nearby, and contact the carrier directly with your tracking number. While we are not liable for parcels lost or stolen after delivery has been confirmed, we are glad to help by providing tracking details and assisting you in opening an inquiry with the carrier.
Incorrect or incomplete address
Please enter your shipping details carefully: an accurate address helps us deliver without delay. If a parcel is returned to us because the address was incorrect or incomplete, we will contact you to arrange a new shipment. The second shipment is free of charge; in case of repeated errors, we may ask you to cover the cost.
Contact
Email: support@everlyrose-asheville.com
Response time: within 24 business hours
Customer service hours:
Monday to Friday: 8:00 AM – 5:00 PM (ET)
Saturday and Sunday: closed
See also: Return & Refund Policy · FAQ · Contact
Company Information
Store Name: Everly & Rose
Email: support@everlyrose-asheville.com
US Warehouse Address: 77 5th Ave, Asheville, NC 28806, United States
Company Name: Orovera
Registration Number (KvK, Netherlands): 99471973
VAT Number: NL005392935B33
Registered Business Address: Volkerakstraat 12, 4335 VJ Middelburg, Zeeland, Netherlands
Everly & Rose is a trade name of Orovera.