FALL SALEUP TO 50% OFF

FREE SHIPPINGON ALL ORDERS TO CANADA

30-DAY RETURNSSEE OUR RETURN POLICY

We Are Here for You

At Everly & Rose, we believe that great service is just as important as beautiful style. Our customer care team is here to support you with kindness, clarity, and attention to detail.

Whether you have a question about a product, need help placing an order, or want assistance with a return, we are here to make the process simple and reassuring.

Contact

Questions about an order, a product, sizing, shipping or a return? Our customer service team answers by email, usually within 24 business hours.

Write to us

Email: support@everlyrose-asheville.com
Response time: within 24 business hours

You can also use the contact form below. So we can help you as quickly as possible, please include your order number, your full name, and — if your request concerns a damaged or incorrect item — one or two photos.

Customer service hours

Monday: 8:00 AM – 5:00 PM (ET)
Tuesday: 8:00 AM – 5:00 PM (ET)
Wednesday: 8:00 AM – 5:00 PM (ET)
Thursday: 8:00 AM – 5:00 PM (ET)
Friday: 8:00 AM – 5:00 PM (ET)
Saturday: closed
Sunday: closed

We answer all inquiries within 24 business hours. Messages received outside these hours are handled on the next business day.

Frequently asked

Order tracking: Track Your Order
Shipping costs and delivery times: Shipping Policy
Returns and refunds: Return & Refund Policy
Payment methods and security: Payment Policy
Personal data: Privacy Policy
Cookies: Cookie Policy
Purchase conditions: Terms of Service
Quick answers: FAQ

Return address

Never ship a return before you have received our written confirmation. The correct return address is provided by email after you submit a return request. Parcels sent back to the sender address printed on the package cannot be processed.

Company Information

Store Name: Everly & Rose
Email: support@everlyrose-asheville.com
US Warehouse Address: 77 5th Ave, Asheville, NC 28806, United States
Company Name: Orovera
Registration Number (KvK, Netherlands): 99471973
VAT Number: NL005392935B33
Registered Business Address: Volkerakstraat 12, 4335 VJ Middelburg, Zeeland, Netherlands

Everly & Rose is a trade name of Orovera. The Asheville address is our US warehouse and not a return address: always request the return address before sending an item back.

Contact