Payment Policy
Last updated: October 15, 2026
Accepted payment methods
We accept the following payment methods:
- Mastercard
- Visa
- Maestro
- Google Pay
- Apple Pay
The payment icons shown on our product pages and in the footer of our website reflect the methods available at checkout.
Currency
Prices are displayed and charged in New Zealand dollars (NZD). The amount shown at checkout is the final amount: shipping is free and no additional fees are added.
When you are charged
The total amount is authorized and charged at the moment you confirm your order. We do not offer subscriptions, trial periods or recurring billing, and we never store your full card details.
Payment security
All payments are processed through an encrypted, PCI DSS compliant connection. Your card details are transmitted directly to our payment provider and are not accessible to us. We never ask for card details by email, phone or message.
Declined payments
If your payment is declined, first check that your card details, billing address and available balance are correct, and that your bank has not blocked the transaction. If the problem persists, try another payment method or contact your bank. You are welcome to email us at support@everlyrose-asheville.com and we will help where we can, though we have no visibility into the reason your bank declined a transaction.
Pending charges and duplicate authorizations
If a payment fails, your bank may still show a temporary authorization on your account. This is not a charge and is released automatically by your bank, usually within 3–7 business days. If you see a duplicate charge that has actually settled, email us with your order number and we will investigate immediately.
Refunds
Refunds are always issued to the original payment method. The conditions and timeframes are described in our Return & Refund Policy.
Contact
Email: support@everlyrose-asheville.com
Response time: within 24 business hours
Customer service hours:
Monday to Friday: 8:00 AM – 5:00 PM (ET)
Saturday and Sunday: closed
Company Information
Store Name: Everly & Rose
Email: support@everlyrose-asheville.com
US Warehouse Address: 77 5th Ave, Asheville, NC 28806, United States
Company Name: Orovera
Registration Number (KvK, Netherlands): 99471973
VAT Number: NL005392935B33
Registered Business Address: Volkerakstraat 12, 4335 VJ Middelburg, Zeeland, Netherlands
Everly & Rose is a trade name of Orovera.