FAQ
Ordering
How do I place an order?
Choose your size and color on the product page, add the item to your cart, and follow the checkout steps. You will receive an order confirmation by email within a few minutes. If it does not arrive, check your spam folder or email us.
Can I change or cancel my order?
If your order has not shipped yet, it may still be possible. Email us as soon as possible after your purchase with your order number and we will do our best to help. Once the order has shipped we can no longer stop it in transit; in that case, wait for delivery and use our return procedure.
How do I know my size?
Every product page includes a size chart. We recommend comparing it to a similar item you already own. If you are between sizes, size up for the most comfortable fit. Still unsure? Email us and we will help you choose.
Shipping
Where do you ship?
We ship exclusively within the United States.
What does shipping cost?
Shipping is free on every order, with no minimum order value. The price you see at checkout is the final price.
How long does delivery take?
Orders are processed within 1–3 business days and transit takes 5–12 business days, so 6–15 business days in total. Our daily cut-off is 5:00 PM (ET), Monday to Friday. Orders placed after that enter processing the next business day.
Will I pay customs or import fees?
No. Some parcels are dispatched from a warehouse outside the United States, but any customs or handling charges are covered in full by us. You never pay more than the amount at checkout.
How do I track my order?
You receive a tracking number by email as soon as your order ships. It can take 24 to 72 hours before the first scan appears while the carrier registers your parcel. You can follow your order on our Track Your Order page.
My parcel says delivered but I have not received it.
Check the address on your order confirmation, ask neighbors and household members, and check nearby parcel lockers and pickup points. If it still does not turn up, email us with your order number and we will help you open an inquiry with the carrier.
Returns and refunds
What is your return policy?
You have 30 days from the day you receive your order to request a return. Items must be unworn, unwashed and in their original packaging with tags attached. Full details are in our Return & Refund Policy.
How do I start a return?
Email support@everlyrose-asheville.com with your order number and the items concerned. We reply within 24 business hours with the return address and instructions. Never send a return before you have received our written confirmation.
Who pays for return shipping?
You arrange and pay for the return shipment, unless the item is defective, damaged or incorrect — then we cover the full cost. We do not charge any restocking fee.
When do I get my refund?
We inspect returns within 2–5 business days of receipt and issue the refund to your original payment method within 14 days at the latest. Depending on your bank, allow another 3–10 business days before it appears on your account.
Do you offer exchanges?
We do not process direct exchanges. Return the original item and place a new order — that way your new item ships right away instead of waiting for the return to be processed.
Payment
Which payment methods do you accept?
Mastercard, Visa, Maestro, Google Pay and Apple Pay. All prices are in U.S. dollars (USD).
Do you offer a bundle discount?
Yes. You receive 10% extra off on 2 items, 15% extra off on 3 items and 20% extra off on 4 or more. The discount is applied automatically at checkout.
Is paying on your site safe?
Yes. All payments run over an encrypted, PCI DSS compliant connection. Your card details go straight to our payment provider and are never stored by us. We will never ask for card details by email or phone.
My payment was declined. What now?
Check your card details, billing address and available balance, and whether your bank blocked the transaction. If it keeps failing, try another method or contact your bank.
Privacy
How is my personal data handled?
We use your data only to process your order and provide support. We never sell personal information. Full details are in our Privacy Policy and Cookie Policy.
Contact
How do I reach you?
Email support@everlyrose-asheville.com or use the form on our Contact page. We answer within 24 business hours.
Customer service hours:
Monday to Friday: 8:00 AM – 5:00 PM (ET)
Saturday and Sunday: closed
Company Information
Store Name: Everly & Rose
Email: support@everlyrose-asheville.com
Business Address: 77 5th Ave, Asheville, NC 28806, United States
Company Name: Orovera
Registration Number (KvK, Netherlands): 99471973
VAT Number: NL005392935B33
Registered Business Address: Volkerakstraat 12, 4335 VJ Middelburg, Zeeland, Netherlands
Everly & Rose is a trade name of Orovera.