Track Your Order
Enter your tracking number or your order number together with your email address to see the current status of your shipment.
When do I receive my tracking number?
As soon as your order ships, we email you a tracking number and a link. Orders are processed within 1–3 business days, so you normally receive this email within a few days of ordering. Check your spam folder if you have not seen it.
My tracking number shows no information yet
It can take 24 to 72 hours before the first scan appears, while the carrier registers your parcel. This is normal and does not mean anything is wrong with your order.
My tracking has not updated in several days
Parcels can go several days without a new scan while in transit between carrier facilities. If there has been no movement for more than seven business days, email us at support@everlyrose-asheville.com with your order number and we will open an inquiry with the carrier.
How long does delivery take?
Processing takes 1–3 business days and transit takes 5–12 business days, for a total of 6–15 business days. Full details are in our Shipping Policy.
Contact
Email: support@everlyrose-asheville.com
Response time: within 24 business hours
Customer service hours:
Monday to Friday: 8:00 AM – 5:00 PM (ET)
Saturday and Sunday: closed
Company Information
Store Name: Everly & Rose
Email: support@everlyrose-asheville.com
Business Address: 77 5th Ave, Asheville, NC 28806, United States
Company Name: Orovera
Registration Number (KvK, Netherlands): 99471973
VAT Number: NL005392935B33
Registered Business Address: Volkerakstraat 12, 4335 VJ Middelburg, Zeeland, Netherlands
Everly & Rose is a trade name of Orovera.