Shipping Policy
Last updated: August 31, 2026
Summary
- Shipping destinations: United States only
- Order cut-off time: 5:00 PM (ET), Monday through Friday
- Processing time: 1–3 business days
- Transit time: 5–12 business days
- Total delivery time: 6–15 business days
- Shipping cost: $0.00 USD — free shipping, no minimum order value
Where we ship
We ship exclusively to addresses within the United States. We do not currently ship to any other country. Your order is delivered to the shipping address you enter at checkout. We do not operate a physical store, so local pickup is not available.
Order cut-off time
Our fulfillment team works Monday through Friday. The daily cut-off is 5:00 PM Eastern Time (ET). Orders placed before 5:00 PM on a business day enter processing the same day. Orders placed after 5:00 PM, on weekends, or on public holidays enter processing on the next business day.
Processing time
Processing takes 1–3 business days. Business days are Monday through Friday; Saturdays, Sundays and U.S. public holidays do not count toward this timeframe.
Transit time
After dispatch, transit takes 5–12 business days. Transit times are estimates and may vary during peak periods, severe weather, or carrier disruptions.
Total delivery time
Processing and transit combined, expect 6–15 business days from the moment you place your order until your parcel arrives.
Shipping costs
Shipping is free on all orders, with no minimum order value. The shipping cost is $0.00 USD. All prices are in U.S. dollars (USD). No additional charges appear at checkout.
Shipping origin, duties and taxes
Our orders are shipped by our logistics partners. Depending on availability, a parcel may be dispatched from a warehouse located outside the United States. You are never charged customs, import or handling fees: any such charges are covered in full by Everly & Rose.
Tracking your order
As soon as your order ships, we email you a tracking number together with a link to follow its journey. It can take 24 to 72 hours before the first tracking information appears.
Delivery delays
If your parcel exceeds the maximum timeframe of 15 business days, contact us at support@everlyrose-asheville.com with your order number. If the parcel is ultimately declared lost, you receive either a replacement shipment or a full refund, at no cost to you.
Incorrect or incomplete address
If a parcel is returned to us because the address was incorrect or incomplete, we will contact you to arrange a new shipment. The second shipment is free of charge; in case of repeated errors, we may ask you to cover the cost.
Contact
Email: support@everlyrose-asheville.com
Response time: within 24 business hours
Customer service hours:
Monday to Friday: 8:00 AM – 5:00 PM (ET)
Saturday and Sunday: closed
Company Information
Store Name: Everly & Rose
Email: support@everlyrose-asheville.com
Business Address: 77 5th Ave, Asheville, NC 28806, United States
Company Name: Orovera
Registration Number (KvK, Netherlands): 99471973
VAT Number: NL005392935B33
Registered Business Address: Volkerakstraat 12, 4335 VJ Middelburg, Zeeland, Netherlands
Everly & Rose is a trade name of Orovera.